Returns & Exchanges

We want you to be happy with every order.

If something isn't right, contact us and we'll make it right. Certain items — including alcohol and other regulated products — may not be eligible for return or exchange under local law. See our Return Policy for details.

Returned Deliveries. If a delivery comes back to the store because the items couldn't be released to you (for example, the ID check at the door failed), no one was available to receive it, or the delivery address couldn't be used, you'll be charged a return fee: a 15% restocking fee on the product subtotal, the delivery fee to you and back to the store, and the courier tip (it is paid to the courier when the delivery is booked). The rest of your payment hold is released. If you agree to pick a returned order up at the store instead, you pay for the items and tax, plus (when it came back for one of the reasons above) those delivery costs and the courier tip, with no restocking fee. If you then don't collect it within 48 hours, you'll be charged the 15% restocking fee (plus, for those reasons, the delivery costs and the courier tip), and the rest of your payment hold is released.