Frequently Asked Questions

How do I place an order? Browse the store, add items to your cart, and choose pickup or delivery at checkout.

When will my order be ready? Pickup orders are typically ready shortly after you order — you'll get a notification when it's ready.

Do you deliver? Yes, where available. Enter your address to see delivery options near you.

How do I check my order status? Open Order Status in your account to track your order in real time.

What happens if my delivery comes back to the store? Returned Deliveries. If a delivery comes back to the store because the items couldn't be released to you (for example, the ID check at the door failed), no one was available to receive it, or the delivery address couldn't be used, you'll be charged a return fee: a 15% restocking fee on the product subtotal, the delivery fee to you and back to the store, and the courier tip (it is paid to the courier when the delivery is booked). The rest of your payment hold is released. If you agree to pick a returned order up at the store instead, you pay for the items and tax, plus (when it came back for one of the reasons above) those delivery costs and the courier tip, with no restocking fee. If you then don't collect it within 48 hours, you'll be charged the 15% restocking fee (plus, for those reasons, the delivery costs and the courier tip), and the rest of your payment hold is released.

Still need help? Visit Contact Us and our team at Cheers Wine & Liquor will be glad to assist.